Exploiting
Consumers in the name of Covid -19
1.
Hospitals charging
covid care fee in maternity cases for delivery
Facts
–woman admitted for delivery of the child .As usual labour room charges,
Doctors fee, and charges for anesthesia etc.
taken as usual. At the time of release from the hospital 11,000/- more asked
for Covid care fee; 2500/-per day for mother and 500/- per day for child for
two days.
Law
point-
No
medicine or treatment as yet available for covid-19 .The only thing to be done
is to keep hygiene conditions appropriate and intact. Do everything to avoid
infection which is otherwise also expected from the hospital to do when patient
is under their care. They are paid for all the care as room charges, doctor
charges and for all other medicines
Was
this facility demanded by the patient or was this a part of contract known to
the patient when admitted in the hospital or was any such terms signed or
explained to the patient
Patients
visiting any hospital /nursing homes must check now about these hidden clauses
2.
Service providers
making Covid-19 a force mejore clause for escaping their liability
Builders
taking force mejore clause for delayed possession –Court did not agree to it.
Delay is not due to natural calamity –flood, earth quake, storm or any such
thing beyond control.
(22 MAY 2020)
COVID-19 is a Force Majeure event. But was this event the
cause of the non-performance?” the
Court asked
"The past non-performance of the
Contractor cannot be condoned due to the COVID-19 in India. The outbreak of
a pandemic cannot be used as an excuse for nonperformance of a contract for
which the deadlines were much before the outbreak itself".
·
'Every
breach or non-performance cannot be justified or excused merely on the
invocation of COVID-19 as a Force Majeure condition', the Court said.
·
COVID-19 is a Force
Majeure event, but its application will depend on the facts and circumstances
of each case.
·
The
Court would have to assess the conduct of the parties prior to the
3.
Punjab &
Haryana HC Stays Circular Issued By RERA, Punjab Extending Validity of
All Registered Real Estate Projects by Six Months (30 June 2020)
Petition moved by one Vinod Kumar, challenging RERA's circular dated May
13, 2020 extending the period of validity of registration of projects by
six months
1.
Alleged that the circular was issued to give relief to
those projects whose registration was expiring on or before March 15, 2020,
by treating the Covid crisis as a 'Force Majeure'
2. Those projects
whose registration has expired long back had been extended by six
months.
3. Due to this, he
submitted, several small-time home buyers were suffering as the builders had
stopped work.
4. Power to issue
circulars/ notifications of this nature vests in the State Government and not
in the adjudicatory bodies. At best, RERA could have entertained an application
under Section 84 or 85 of the RERA, 2016. However, no such application was
moved in the instant case.
5. The bench
of Justice Rajan Gupta and Justice Karamjit Singh was
"surprised" that the RERA had provided blanket extension to all
projects, including those that had expired long back.4.
4. An argument for human errors like dead body given to wrong
family
1.
Hospital in Kerala The
Ernakulum Medical Centre Hospital in Kerala released the dead body of the
Petitioners' father, Purushothaman, to the family of one Kanthy ,Kanthy's
family cremated Purushothaman's body, thus depriving the Petitioners' from
seeing their father for one last time.
2.
Petitioners
moved the State Consumer Disputes Redressal Commission, which directed the
hospital to pay a compensation of Rs. 25 lakhs with interest, for deficiency in
its service. An appeal filed by the hospital against the order of State
Commission
3.
NCDRC in their order reduced the compensation
to Rs. 5 lakhs and directed to the hospital to pay Rs. 25 lakhs as costs to the
Consumer Legal Aid account of the State Commission. The reasoning given by the
hospital is that such mistake is human error Purushothaman was cremated
properly by Kanthy's relatives and his ashes were received by the Petitioners
for further religious rites.
4.
Supreme Court stayed the NCDRC order it is
stated that their fundamental rights were infringed as they could not perform
the last rites of their father in accordance with the Hindu customs.
Dr Prem Lata
Ex Member ,Consumer Commission ,Delhi
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