Consumer protection consists of laws and organizations designed to ensure the rights of consumers as well as fair trade competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves.

Consumer protection laws are a form of government regulation which aim to protect the rights of consumers. For example, a government may require businesses to disclose detailed information about products—particularly in areas where safety or public health is an issue, such as food. Consumer protection is linked to the idea of "consumer rights" (that consumers have various rights as consumers), and to the formation of consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints.

 

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Example Questions:-

• I agreed to sell my house to a private party through a property dealer who negotiated on my behalf and got me earnest money .Balance amount was to be paid at the time of final deed.Purchasing party now does not want to buy my house and wants money back .But the property dealer is holding the money receipt which I had given to him for handing it over to the purchasing party .Other party is pressurising to return the money so received. Can there be a consumer case against the other party or property dealer.give legal advise too.
• I booked  a flat under self financing scheme with  DDA in 1988 and was promised to give the same in three years .I paid all the instalments by 2001. i.e. within three years.Now DDA is demanding more money as the cost of construction has increased rapidly.Can there be a case in consumer court for delay in posession as well as against further demands of money.what shall be my stand.
• My son got admission in an institute for computer learning diploma with a promise to get job after completion of the course .course was complete six months back but the institute fails to provide the job.Can it be a consumer court case.What should be my plea.and what is the law.
• I got myself insured with an insurance company for mediclaim to the tune of Rs 2 lacs. i was hospitalised for my back pain and paid an amount of Rs 55,000/- to the hospital Insurance company has rejected my claim on flimsy grounds. How shall I fight it out ,give suggessions
• My car met with an accident and got damaged. I informed the insurance company for getting it repaired as per the terms of insurance policy .Insurance company refuses to settle the claim stating that the car was driven by my driver whose licence had expired and on the date of accident he was not holding a valid licence.

 

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