Very Important Information

  1. Non payment of dues to the employees under Employees Pension Schemes  amounts to deficiency in services under section 2(1) (d) of         Consumer Protection Act
  2. Banks /financial institutes can recover their dues from the guarantor or surety even without exhausting their remedy available to them against the borrower.
  3. Where an auction is on ‘as is where is basis’ with reference to a public auction of the existing site ,the purchaser /lessee is not a consumer, the owner is not a service provider under Consumer Protection Act 


  1. Though Indian Medical Council Act has to provisions to control the medical practitioners and take disiplanary action against erring doctors,consumer courts are additional remedy to the consumer under consumer protection act to get compensated.
  2. UGC has issued certain guidelines for the educational institutes on 23.4.2007:

“The commission is of the view that  it would not be permissible for the institutions /universities , to retain  the school leaving certificate ,marksheets,caste certificate and other documents in original.”


  1. The Board (examination board) is not a ‘service provider’ and a student who takes an examination is not a ‘consumer’ and consequently, complaint under the Act (Consumer Protection Act) will not be maintainable against the board,” said a bench comprising Justice R V Raveendran and Justice Markandey Katju.
  2. That lawyers rendered legal assistance and not service to the client under consumer protection act advocate is regarded as officer of the court and is a part of the justice system
  3. Merely because recording of evidence is required, or some questions of fact and law arise which would need to be investigated and determined, cannot be a ground for shutting the doors of any forum under the Act to the person aggrieved."(Emphasis supplied) 

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