In today’s fast-moving world, we all depend on various products and services every day. From online shopping and mobile networks to food delivery and banking, consumers are constantly engaging with companies. But what happens when something goes wrong? Maybe you received a damaged product or were overcharged for a service. In such cases, knowing where to complain and how to get justice can be confusing and time-consuming.
That’s where the e-Daakhil system comes in.
Let’s break it down in a simple way and understand how this digital platform is changing the game for consumers in India.
What is e-Daakhil?
e-Daakhil is a government website where consumers can file complaints online if they feel cheated or mistreated by a seller or service provider. It is part of the National Consumer Helpline and was launched by the Department of Consumer Affairs, under the Consumer Protection Act, 2019.
The word “Daakhil” means “to submit” or “to file”. So, e-Daakhil simply means filing your complaint electronically—through the internet.
Why Was e-Daakhil Introduced?
Earlier, if someone wanted to file a consumer complaint, they had to visit a consumer court in person. The process involved a lot of paperwork, standing in queues, and often hiring a lawyer. It took time, effort, and sometimes even money.
To make this process simpler and more consumer-friendly, the government launched the e-Daakhil portal in September 2020. Since then, it has been helping people across India file their complaints from the comfort of their homes.
Now, with the enhanced version, the system is even better, faster, and easier to use.
Key Features of the Enhanced e-Daakhil System
Here’s what makes the enhanced e-Daakhil system special:
1. Easy Online Complaint Filing
You can file a complaint 24/7 from your computer or mobile phone. No need to go anywhere. Just visit the e-Daakhil portal and follow the steps.
2. User-Friendly Dashboard
The portal has a clean and simple dashboard where you can track your complaint status, check hearing dates, and upload or download documents easily.
3. e-Notice and Video Hearings
The system allows electronic notices to be sent to the opposite party (like the seller or company you’re complaining against). It also supports video conferencing for hearings, so you can attend from anywhere.
4. Online Payment of Fees
You can pay the required court fees online through safe and secure payment options like net banking, UPI, or credit/debit cards.
5. Faster Processing
With the digital process, complaints are handled more quickly. It reduces delays that used to happen in physical courts.
6. Paperless and Eco-Friendly
Since everything is done online—submissions, notices, hearings, and orders—it saves paper and is more environmentally friendly.
Who Can Use e-Daakhil?
Any consumer who has faced:
- Defective products
- Poor services
- Unfair trade practices
- Overcharging
- Misleading advertisements
- Or any other issue related to goods and services
…can file a complaint.
You don’t need a lawyer or legal background. Just your basic details and the documents to support your complaint are enough.
How to File a Complaint on e-Daakhil?
Let’s walk through the process:
Step 1: Register on the Portal
- Go to https://edaakhil.nic.in
- Click on ‘Register’ and fill in your name, mobile number, and email.
- Create a password and log in.
Step 2: File a Complaint
- Click on ‘File a Complaint’.
- Choose your state and the correct consumer commission (District, State, or National level).
- Fill in details of the complaint—what happened, who is at fault, and what you want as a solution (like a refund or replacement).
Step 3: Upload Documents
- Attach bills, emails, photos, warranty cards, or any other proof.
Step 4: Pay the Fees
- The fee depends on the value of your claim. It starts from as low as ₹100.
Step 5: Submit
- After you submit, you’ll receive an acknowledgment number.
- Use this number to track your case.
Real Benefits to Real People
Imagine this: You order a refrigerator online. When it arrives, it doesn’t cool at all. You try contacting the seller, but they stop responding. In earlier days, you might have given up. But now, with e-Daakhil, you can file a complaint from home, attach the order receipt and product photos, and get justice—all without stepping outside.
This system has already helped thousands of people. Many have received refunds, replacements, or compensation through this easy method.
How Is the New Enhanced Version Better?
The government is constantly working to make the e-Daakhil system smoother. In the updated version, you’ll see:
- Faster case assignment to benches
- Automatic reminders for hearings
- Improved mobile compatibility, so the portal works well on phones
- Multilingual support, so you can use the portal in various Indian languages
- Data protection features, keeping your personal information secure
What Should You Keep in Mind?
Here are a few tips to make the most of e-Daakhil:
- Keep all your receipts, messages, and documents ready before filing.
- Be clear and honest in your complaint.
- Track your case regularly.
- Attend hearings when required—either virtually or physically (if asked).
Final Thoughts
The enhanced e-Daakhil system is a big step toward consumer empowerment in India. It makes the legal process simpler, faster, and accessible to everyone—not just people with legal knowledge or resources.
If you’ve ever faced a bad product or service, don’t let it go. You have a voice, and now, you have a platform. Use e-Daakhil to raise your complaint and get the justice you deserve.
Remember, a stronger consumer is the foundation of a fair marketplace. And with tools like e-Daakhil, India is moving in the right direction.