HOTELES LIABILITY FOR THEFT FROM  PARKING .

 The five star hotels provide several facilities as the customers pay heavy price for room rent, meals etc. They provide some facilities free of cost like newspapers in the hotel room, complimentary fruit basket and mineral water bottles.  Similarly, left luggage facility for a few hours after early checking out is also provided and so also valet parking facilities.  These so called free services are not actually free because they are more than made up by exorbitant rental charges, very high charges for food and very high entrance fee for discotheque etc.

Those who visit Five Star hotels and use the car parking facilities are aware that after the car keys are given to the valet there is hardly any time for the consumer to read docket conditions written on the reverse of the docket because there would be a fleet of cars entering and exiting from the hotel.  When a uniformed liveried valet with his imposing figure asks for the car keys he exudes confidence in the consumer and therefore, for the management of a Five Star Hotel to shirk the responsibility of the safety of the car parked in their premises does not augur well.   The hotel is liable for the negligence of its staff. 

If the hotel authorities cannot keep the car safely they should have put a big board at the entrance of the hotel proclaiming “Beware giving car keys to the valet of this hotel does not ensure safety of your car, Management is not responsible for theft of the car”.  This has not been done by the hotel. 

M/S HOTEL HYATT REGENCY V/S MR. ATUL VIRMANI ORDER Dated   1^st  August,  2008 DR PD SHENOY, MEMBER NATIONAL COMMISSION

 

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